Privacy and Cookies Policy
GDPR Privacy Notice
Riverside Vets Canvey 110 Long Rd Canvey Island Essex SS8 0JN will be what is known as the ‘Controller’ of the personal data you provide to us. Generally at the surgery we only collect basic personal data about you which does not include any sensitive or special type of information or location based information. This does however include name, address, phone numbers and occasionally e-mail addresses.
Why we need your data?
Our lawful basis for processing your basic personal data is in order to provide you with veterinary services. This may include sending you items considered to be of legitimate interest such as booster reminders, medication reminders and service updates. We will not collect any non-essential personal data from you in order to provide these services to you.
What we do with your data?
All the personal data we hold is processed by Riverside Vets Canvey in the UK only. No 3rd parties have access to your personal data unless you have given specific consent for this, or the law allows them to do so. Examples of such data sharing would be to microchip companies, pet insurance companies, and referral or second opinion veterinary surgeons. We have a Data Protection policy in place to oversee the effective and secure processing of your personal data.
How long do we keep your data?
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. Generally, however, such personal data held on the practice management system will not be accessed after this time, but is likely to be retained.
What are your rights?
You may have access to your personal data held at any time on request. If at any point you believe that the personal information we hold is incorrect, you can request to have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated at info@riversidevetscanvey.co.uk or by telephoning 01268 682412.
If you are not satisfied with our response or believe we are processing your personal data in a way not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/
Opting out
If you no longer wish to receive communications from Riverside Vets, you can opt out of receiving them.
You can do this in a number of ways:
– Click unsubscribe from e-mails that you receive from us.
– Write to us at Riverside Vets Canvey 110 Long Rd Canvey Island Essex SS8 0JN stating your full name and contact details.
How we collect personal information on our website
1) Use of ‘cookies’
Cookies are small files which are sent to your web browser and stored on your computer’s hard drive to ‘remember’ who you are. The majority of web browsers accept cookies, but you can usually change the browser settings to restrict or block all cookies if you wish. However, please be aware that if you do, some functionality may be lost when you use this website.
2) Website analytics
Each time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. This is for statistical purposes and includes information such as IP addresses, types of browsers used to access our site, referring sites, most popular pages, path analysis, geographical and demographic information. The information collected is not linked to any personally identifiable information.
3) Completion of online forms
We collect information about you when you complete any of our online forms or make an online query. The information we require from you will be indicated on the form as mandatory. It helps us if you provide the other information we ask for but you are under no obligation to do so.
How we use personal information
We use your personal information for the following purposes:
– To deliver the information you request
– To enable you to easily register online
– To provide you with further information from Riverside Vets that you may be interested in.
We will not sell or disclose any personal information such as your e-mail address to third parties without your prior consent.
Any details you supply us that are personally identifiable will be held and processed in accordance with the Data Protection Act 1998 and Principles within the Act.
How do you turn cookies off?
It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise, you should use the ‘Help’ option in your browser for further details.
– Cookie settings in Internet Explorer
– Cookie settings in Chrome
– Cookie settings in Firefox
– Cookie settings in Safari